Indoor shower head broke immediately after installation, owner replaced and said it was likely over tightened. It failed again and was leaking a couple of months later and would not guarantee work. Spent $285 to install an outdoor shower head supplied by them in October, couple of months later it fell off and would not guarantee work again. Very disappointing, I have been a customer for years and will be looking for a new plumber unfortunately.
James Morrison
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June 30, 2025
BE WARNED. The original Jay Stevens that had such good reviews and opened the company has sold it and run off and is no longer in control, which is exactly why you see so many bad reviews one after another. Under reviews check newest. One bad review after another in a row. THEY CAN NO LONGER BE TRUSTED. No matter what you hear, no matter who calls and says they are Jay, they are not.
I would highly recommend Louie The Plumber. He is the number one rated company in Mount Pleasant and that is who I used. When he came out he said Jay and him are friends but he's not sure what happened.
Keely Mahan
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March 26, 2025
We used J Stephens plumbing for years and LOVED them, the best customer service & quality of work. However it looks like they changed ownership... they no showed to an appointment and did not return any of the 4 calls from their "answering service" or any of the voicemails. Such a shame..
Myron Tucker
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March 31, 2025
I wrote the review below several months ago. Since that time the company has been completely unresponsive. Myself and my neighbor have called them nearly twenty times to come replace a recirculating pump that they ordered and told us was now in stock. We have left MULTIPLE voicemails and I have talked to three different people who say the service department would contact us. NOTHING HAS HAPPENED. So, at this point I am no longer recommending J Stephens as their service response has been HORRIBLE. If you are thinking about plumbing, get another company.
Previous review below, now completely wrong.
I have had several things done by J Stephens. Always great service. Axel is a great technician, knowledgeable, courteous and efficient. Best plumbing service I have ever had.
Tom
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March 21, 2025
They did a good job on installing my new water heater. I have a warranty issue on the water heater installed just 4 months ago. I have called 4 times now and they will not call me back to resolve the issue. Please be aware of this issue if you dealing with this company.
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1826 Belle Chez, Mt Pleasant, SC 29464, USA
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Indoor shower head broke immediately after installation, owner replaced and said it was likely over tightened. It failed again and was leaking a couple of months later and would not guarantee work. Spent $285 to install an outdoor shower head supplied by them in October, couple of months later it fell off and would not guarantee work again. Very disappointing, I have been a customer for years and will be looking for a new plumber unfortunately.
BE WARNED. The original Jay Stevens that had such good reviews and opened the company has sold it and run off and is no longer in control, which is exactly why you see so many bad reviews one after another. Under reviews check newest. One bad review after another in a row. THEY CAN NO LONGER BE TRUSTED. No matter what you hear, no matter who calls and says they are Jay, they are not. I would highly recommend Louie The Plumber. He is the number one rated company in Mount Pleasant and that is who I used. When he came out he said Jay and him are friends but he's not sure what happened.
We used J Stephens plumbing for years and LOVED them, the best customer service & quality of work. However it looks like they changed ownership... they no showed to an appointment and did not return any of the 4 calls from their "answering service" or any of the voicemails. Such a shame..
I wrote the review below several months ago. Since that time the company has been completely unresponsive. Myself and my neighbor have called them nearly twenty times to come replace a recirculating pump that they ordered and told us was now in stock. We have left MULTIPLE voicemails and I have talked to three different people who say the service department would contact us. NOTHING HAS HAPPENED. So, at this point I am no longer recommending J Stephens as their service response has been HORRIBLE. If you are thinking about plumbing, get another company. Previous review below, now completely wrong. I have had several things done by J Stephens. Always great service. Axel is a great technician, knowledgeable, courteous and efficient. Best plumbing service I have ever had.
They did a good job on installing my new water heater. I have a warranty issue on the water heater installed just 4 months ago. I have called 4 times now and they will not call me back to resolve the issue. Please be aware of this issue if you dealing with this company.