Indoor shower head broke immediately after installation, owner replaced and said it was likely over tightened. It failed again and was leaking a couple of months later and would not guarantee work. Spent $285 to install an outdoor shower head supplied by them in October, couple of months later it fell off and would not guarantee work again. Very disappointing, I have been a customer for years and will be looking for a new plumber unfortunately.
Tom
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March 21, 2025
They did a good job on installing my new water heater. I have a warranty issue on the water heater installed just 4 months ago. I have called 4 times now and they will not call me back to resolve the issue. Please be aware of this issue if you dealing with this company.
Carol C
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April 01, 2025
Company did not show up a week ago for service appointment related to a warranty item and never replied to multiple calls, emails, and texts. Company is apparently a Google Guaranteed company but my follow up with Google was totally useless. I could go on and on about a horrible initial experience with them as well (only tried to use them again because they installed the item we have issues with) but maybe they are not even in business any longer which might be a very good thing.
Keely Mahan
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March 26, 2025
We used J Stephens plumbing for years and LOVED them, the best customer service & quality of work. However it looks like they changed ownership... they no showed to an appointment and did not return any of the 4 calls from their "answering service" or any of the voicemails. Such a shame..
Vicki Scheibla
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January 15, 2025
J Stephens was great! Their office staff is very caring and organized and the work they did at our house was outstanding. They replaced all the pipes in our house in a day with minimum intrusion and cleaned up after themselves. Thanks for such good work!!
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1826 Belle Chez, Mt Pleasant, SC 29464, USA
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Indoor shower head broke immediately after installation, owner replaced and said it was likely over tightened. It failed again and was leaking a couple of months later and would not guarantee work. Spent $285 to install an outdoor shower head supplied by them in October, couple of months later it fell off and would not guarantee work again. Very disappointing, I have been a customer for years and will be looking for a new plumber unfortunately.
They did a good job on installing my new water heater. I have a warranty issue on the water heater installed just 4 months ago. I have called 4 times now and they will not call me back to resolve the issue. Please be aware of this issue if you dealing with this company.
Company did not show up a week ago for service appointment related to a warranty item and never replied to multiple calls, emails, and texts. Company is apparently a Google Guaranteed company but my follow up with Google was totally useless. I could go on and on about a horrible initial experience with them as well (only tried to use them again because they installed the item we have issues with) but maybe they are not even in business any longer which might be a very good thing.
We used J Stephens plumbing for years and LOVED them, the best customer service & quality of work. However it looks like they changed ownership... they no showed to an appointment and did not return any of the 4 calls from their "answering service" or any of the voicemails. Such a shame..
J Stephens was great! Their office staff is very caring and organized and the work they did at our house was outstanding. They replaced all the pipes in our house in a day with minimum intrusion and cleaned up after themselves. Thanks for such good work!!